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Returns, Refunds & Exchanges

We offer clear and simple UK returns with a 30-day policy for non-custom items, and this page explains exactly how refunds and exchanges work at Kirnix Creations.

Kirnix Creations returns and refunds icon – PURPLE rotating arrows Returns & Refunds

We want you to feel confident shopping with us, and we stand by the quality of our handmade products. Here’s how we handle returns, refunds, and exchanges.

Kirnix Creations return eligibility icon – PURPLE checklist UK Returns Eligibility

  • We offer a 30-day return policy for non-customised items.
  • Items must be unused, in original condition, and include original packaging.
  • Custom-made or personalised items cannot be returned unless damaged or faulty.

Kirnix Creations how to request a return icon – yellow email envelope How to Request a UK Return

  • Email us at support@kirnixcreations.co.uk.
  • We’ll provide return instructions after approval.
  • Items returned without approval cannot be accepted.

Kirnix Creations damaged or incorrect item icon – yellow broken box. Damaged or Incorrect Items

Contact us immediately with photos of the issue. We will repair, replace, or refund depending on the situation.

Kirnix Creations exchange icon – PURPLE two-way arrows Kirnix Creations UK returns policy icon UK Returns & Exchanges

  • Request a return for your original item.
  • Once approved, send it back.
  • Place a new order for the replacement item.

Kirnix Creations refund process icon – yellow pound symbol in arrow loop UK Returns & Refund Process

  • Once received and inspected, we will email approval/rejection.
  • Approved refunds process within 7 days.
  • Your bank or card provider may need extra time to complete the refund.
  • Sale items are non-refundable.

Kirnix Creations late or missing refund icon –PURPLE question mark in circle. Partial Refunds

  • Items showing signs of use.
  • Items not in original condition or missing parts.
  • Returns received more than 30 days after delivery.

Kirnix Creations partial refund icon – PURPLE circle Late or Missing Refunds

  • Check your bank or credit card statement.
  • Contact your card provider for advice.
  • If still unresolved, email support@kirnixcreations.co.uk.

Kirnix Creations return shipping cost icon – PURPLE postage stamp UK Return Shipping Costs

Customers are responsible for return postage. For higher-value items, tracked/insured postage is recommended.

Kirnix Creations gift return icon – PURPLE gift box Gift Returns

  • If the item was shipped directly to the recipient, store credit will be issued.
  • If purchased and shipped to the buyer, refunds go to the original payment method.


If you have any questions about shipping, returns, or refunds, feel free to email support@kirnixcreations.co.uk. We’re here to help.

Fast UK Delivery
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Packed and tracked with care from our Gloucestershire craft cave.

Quality Guarantee
Quality Guarantee Icon Tick badge symbolising quality guarantee for KirnixCreations handmade resin crafts.

Every piece checked, cured, and finished by hand — no shortcuts, no nonsense.

Custom Orders Welcome
Custom Orders Icon Gift box icon showing custom and personalised resin art orders available from KirnixCreations.

Personalised resin creations made your way — unique, handmade, and totally you.

Secure Checkout
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Checkout stays secure with Stripe — your sparkle is safe with us.